Return Policy
Last Updated: October 2026
At MokosLife, we want every customer to be happy with their purchase.
If you are not completely satisfied with your order, we are here to help.
1. Return Period
You may request a return within 30 days after receiving your order.
To be eligible for a return, your item must:
- Be unused and unworn
- Be in its original condition
- Include original packaging
- Have all tags attached (if applicable)
Items that have been worn, washed, damaged, or altered may not be accepted for return.
2. How To Request A Return
To start a return, please contact our customer support team:
Email:
support@mokoslife.com
Please include:
- Order number
- Email address used for purchase
- Reason for return
- Photos of the product (if applicable)
Our team will review your request and provide further instructions.
3. Return Shipping
Customers are responsible for return shipping costs unless:
- The item received is incorrect
- The item arrives damaged
- There is a confirmed quality issue
We recommend using a tracked shipping service when returning items.
MokosLife is not responsible for returned packages lost during shipping.
4. Refund Process
Once we receive and inspect your returned item, we will notify you regarding your refund status.
Approved refunds will be processed to the original payment method.
Please allow 5-10 business days for the refund to appear, depending on your payment provider.
5. Exchanges
If you need a different size or style, please contact us before returning your item.
We will do our best to assist you based on product availability.
6. Damaged Or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photos of the item
- Description of the issue
We will review the case and provide an appropriate solution.
7. Non-Returnable Items
Returns may not be accepted for:
- Items that have been worn or washed
- Items damaged due to improper use
- Items without original condition
- Clearance or final sale items (if applicable)
8. Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Orders that have already been processed or shipped cannot be cancelled.
9. Contact Us
If you have any questions about returns or refunds, please contact us:
MokosLife
Email:
Thank you for choosing MokosLife.
We are committed to making your Christmas shopping experience simple, safe, and enjoyable. 🎄